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Mary Ann McLaughlin
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Mary Ann McLaughlin serves as Managing Partner and co-owner of Butler Street, a consulting, training and research firm comprised of experienced C-Level executives who help companies achieve lasting results in the two most challenging areas they face: Client Development and Talent Development.
Mary Ann is on the George Washing University Women in Leadership Advisory Council and is a volunteer member and mentor of the American Staffing Association's (ASA) Women in Leadership. Additionally, she serves as member of the Regional Foundation board of AMITA Health in Chicago and is an active member and fundraiser for CASA, an organization that supports underserved and underrepresented foster children in the court system.
At Butler Street, in addition to providing consulting and training on strategy, sales transformation and talent development, Mary Ann is a sought-after executive coach, and key note speaker. Her experience as a sales professional, sales manager, operations leader and C-suite executive across companies ranging from highly acquisitive Private Equity backed organizations to publicly held, multi-billion dollar international corporations has given her the experience and insight to excel at consulting, coaching and training to help companies and their people grow.
Prior to Butler Street, Mary Ann spent the previous eight years as President and Chief Operating Officer of two national companies. Mary Ann was COO of Optimum Outcomes, a leading provider of revenue cycle services to hospitals and physician groups nationwide. At the helm of operations, Optimum Outcomes experienced a 63% compounded top line growth rate in the last two years and increased earnings five-fold over the same timeframe. Integration of acquisitions, streamlining processes, maximizing technology and standardization of best practices supported the high engagement level of employees across the entire organization.
Prior to Optimum Outcomes, Mary Ann’s served as President and led both sales and operations for 53+ offices at Supplemental Health Care, Inc., one of the largest healthcare staffing companies in the United States. In less than five years, the company’s organic growth from $100 million in revenue to $221 million and quadrupled the EBITDA. Supplemental Health Care was recognized by Staffing Industry Analysts four years in a row as one of the fastest growing companies in health care staffing. During that time, Supplemental Health Care customers, employees and nurse and allied talent rewarded them with the highest engagement and Net Promoter Scores (NPS) in the industry.
Previous to Supplemental Health Care, Mary Ann was Managing Director of Operations for Randstad North America. She was responsible for designing and implementing a Strategic Account Organization which grew to $350 million in 2 years. Additionally, she was responsible for standardizing and implementing Randstad technology and training within the Franchise operations and the payroll division, which accounted for +$100 million in revenue to Randstad.
From 1984 to 2002, Mary Ann’s career was with the Standard Register Company where she became the first female Area Vice President of Sales in company history. Additionally, she was recognized as a 100+ Club winner, the highest achievement in sales and sales management, 14 times, including 9 years in a row. As she grew with the organization, her role as a national account manager led to the design and implementation of a complete Business Process Outsourcing alliance with a leading dealer services organization. In that role, she hired, trained, and led 60 sales representatives across the nation and utilizing six sigma processes, built a customer service and call center to support the $20 million business. Mary Ann was recognized for being in the top 1% of managers in the organization per the Gallup Q 12 survey and was the highest-ranking female in sales and operations when she was promoted to Area Vice President, a position that served on the executive leadership team.
Mary Ann has completed several triathlons and five marathons, including Chicago in 2021. She holds a B.S Degree in Marketing from Bradley University.