SOLUTIONS | KEY ACCOUNT MANAGEMENT | NPS ®
Net Promoter Score
®
One question that provides limitless insights - simple to ask, simple to answer.
NPS® is the #1 predictor of future growth. It's the one statistic that gives you a complete picture of how your customers view your company. Achieve profitable growth, identify opportunities, and protect your revenue while uncovering training gaps and building a stronger brand.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
How likely is it that you would recommend [company] to a friend or colleague?
% of Promoters - % of Detractors = Net Promoter Score
®
According to a recent comprehensive survey conducted by NPS Benchmarks,
customer-centric actions like establishing a NPS program and closing the loop can lead to an increase in retention by 5% and nearly a 3x ROI.
"Butler Street's NPS® program gave us the opportunity to objectively measure and establish a loyalty benchmark - and through focused actions, improve our score by 23% this year. Because of this effort, we are posting industry-leading growth year over year."
Benefits
-
Increased EBITDA
-
Increased Client Retention
-
Clear Client Risk Assessment
-
Cross-Selling Opportunities
-
Development of Referrals
-
Innovation Opportunities
-
Data/Analytics for Strategic Planning
-
Acquisition Effectiveness